We hope that you love whatever you order from Born in ’74. If the fit isn’t right, or your order arrives damaged, we’ll do our best to make it right. This policy explains when we accept returns, exchanges, or refunds and how to request them.
Pay it Forward
The easiest option for undamaged items is for you to pay it forward. If you donate the item, or gift it to a friend or family member, and we’ll give you 50% off a replacement. To see if your order qualifies, complete a Return Authorization Form within 30 days of delivery.
Damaged or Defective Orders
If your order arrives damaged, an item is defective, or you receive the wrong item, we’ll cover the cost to correct your order including shipping the replacement(s). To report the issue, email [email protected] with a clear photo showing each damaged item, your order number, and a short description of the issue.
Returns
To request a refund, you must also complete a Return Authorization Form within 30 days of delivery. Beyond 30 days we can’t offer you a refund, exchange, or discount towards future purchases. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. You are responsible for the cost of shipping to return your order.
Once your return is received and inspected, we’ll either refund or exchange your order per your request. If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Please do not send returns to the corporate office address listed in our email footers. All returns must be sent to the address provided in your return authorization confirmation to ensure timely processing.
Lost Orders
Sometimes orders can get lost in transit. If your order doesn’t arrive and the tracking status hasn’t updated in a while, email us at [email protected] within 30 days of the estimated delivery date. If the order is considered lost by the carrier and you notify us within this time frame, we’ll cover the costs of remaking and reshipping your order. If your order is returned by the courier due to an invalid address, you will be responsible for reshipment costs.
Need help with something else?
Contact us at [email protected] for questions related to refunds and returns.